shopping, shipping, and returns

How do I shop your products? Why is so much sold out?

We are a small business that creates and stocks in small batches. We couldn’t up production even if we wanted to- so at this time the best way for us to offer products to our customers is by simply listing things as we have them. We know this is unconventional, and we thank you for your patience! The best way to stay updated and shop what’s new is to check the Market sections weekly, follow along on instagram, sign up for our newsletter, or enter your email on the waitlist for the sold-out items you’re interested in.

How long will it take for my order to be shipped?

Please give us 2-4 business days from the date of your purchase to ship your order. We pack weekend orders on Monday and orders that came in during the week on Fridays.

How long will it take for my package to arrive?

We ship USPS Priority or First Class depending on the package. Please allow 2-5 days for your package to arrive and up to 15 days for international orders to arrive (this does not include processing time). Tracking is sent to you once your order is fulfilled!

Where do you ship?

We ship anywhere within the United States. We would love to serve our international friends but unfortunately shipping rates are not affordable. We cannot accommodate custom international shipping requests. Right now we feel called to serve those closest to us. However if anything changes in the future, we will be sure to let everyone know.

What is your return policy?

All items are final sale unless damaged or arrive in a condition that does not match the product listing. You can read our full return policy here.

What if I am not happy with my order?

We are so sorry if this is the case! If you are ever unhappy with your order for whatever reason, please contact us at hello@calicoandtwine.com. If eligible for a return, we will proceed in that way. If not, we still appreciate your honest feedback so we can serve our customers better.

product questions

Is the fabric you use washed and pre-shrunk?

Yes. We wash and dry all of our fabric before measuring, cutting, and sewing to prevent excess shrinkage for our customers.

What detergent do you use to wash fabric?

Check out the recipe we use here!

When will more items be available to shop?

Here at Calico and Twine we value quality over quantity so things move a little slower than they would with bigger businesses, and we celebrate that! If our selections are looking a little slim, please know we’re trying our best to keep up! Keep checking back frequently, or sign up for the waitlist on individual items to be notified when it comes back in stock.

Do you do custom orders?

We do not offer custom orders. Anything available to shop can be found in the market sections of our site.

Can you put an item on hold?

We cannot put items on hold, sorry!

Are your products vegan?

Calico and Twine is not a vegan company, but we do believe in stewarding God’s creation well and that extends to animals. When we carry beeswax items, the wax is sourced from ethical local beekeepers. Our tallow is sourced straight from the farm from grass-fed, pasture raised cows that live happy lives. Our lard comes from pasture-raised pigs from the same farm.

While we believe in traditional and natural materials, we also understand that others have differing values. We are always transparent about the contents of an item so our customers can make the decision that is right for them.

I’m looking for a specific video or blog post. Why can’t I find it anymore?

As I’m sure most people can understand, interests and passions change overtime. As a content creator, I am constantly narrowing down my niche and the areas I’m interested in. I have a lot of ideas and I can easily branch out into a million and one topics at once! I’ve gone through a lot of phases these past few years. I believe that less is more, and I would rather put out less content that is higher quality and fully in alignment with my values, than have a ton of content on my blog that is only decent. I have drafted a lot of blog posts and videos that no longer align with who I am or are topics that I’m no longer interested in sharing about. If there is something you are looking for, please send me an email at hello@calicoandtwine.com. I would be more than happy to share with you whatever recipe or topic information.